Troubleshooting
For answers to your washer and dryer troubleshooting questions
locate your product below. You can also find answers by downloading
the Use and Care Manual for your washer/dryer, found on the product
page or within the technical literature section.
Topload Washer
| Washer Symptom |
Possible Cause/Solution |
| Won't Fill |
- Make sure power cord is plugged all the way into the electrical
outlet.
- Make sure hot and cold water faucets are turned on.
- Make sure that the fill hoses are not kinked or twisted.
- Pull timer knob out to start washer.
- Make sure that the controls are properly set.
- Make sure that the last spin has been completed.
- Check the house fuse or circuit breaker.
- Clean the screens in the water mixing valve and the filter
screens located at the faucet end of the fill hoses. (Owner is
responsible for service calls regarding cleaning of the
screens.)
- Water is being siphoned from the washer during the cycle. Refer
to the Installation Instructions to make sure that the drain hose
has been properly installed.
|
| Won't Start |
- Make sure lid is closed.
- Pull timer knob out to start washer.
- Make sure power cord is plugged all the way into the electrical
outlet.
- Make sure that the controls are properly set.
- Check the house fuse or circuit breaker.
- The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
|
| Won't Agitate |
- Make sure lid is closed.
- Pull timer knob out to start washer.
- Make sure power cord is plugged all the way into the electrical
outlet.
- Check the house fuse or circuit breaker.
- The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
- Broken drive belt. Call the service person.
|
| Won't Spin |
- Make sure lid is closed.
- Pull timer knob out to start washer.
- Make sure power cord is plugged all the way into the electrical
outlet.
- Check the house fuse or circuit breaker.
- The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
- Broken drive belt. Call the service person.
- Stops/Pauses During Cycle
|
| Stops/Pauses During Cycle |
- Pauses are part of the washer's normal operation. The washer
will stop (pause) shortly before the wash and rinse spins.
- Check the house fuse or circuit breaker.
- The motor overload protector may have stopped the cycle. It
will reset itself in two or three minutes and restart the washer
automatically.
|
| Won't Drain |
- Make sure drain hose is not kinked or twisted.
- Make sure drain hose is not clogged.
- Make sure drain receptacle is not clogged.
- Refer to the Installation Instructions to make sure that the
drain hose has been properly installed.
|
| Water Leaks |
- Check that fill hoses are properly installed on the faucets and
the washer's water mixing valve.
- Replace the fill hoses every five years.
- Make sure drain receptacle is not clogged.
- Check house plumbing.
- Laundry load may be oversudsing or overloaded. Use less
detergent (or low-sudsing detergent) and proper load sizes.
|
| Is Noisy |
- Wash load may be unbalanced. Open lid and redistribute the
load.
- Make sure washer is level. Uneven leveling can cause
vibration.
|
| Load Is Too Wet |
- Wash load may be unbalanced. Open lid and redistribute the
load.
- Load is too small. Add items to make full load.
- Make sure the correct spin speed is selected for the type of
items being washed (if option is available on your model).
|
| Wrong Water Temperature |
- Make sure that the controls are properly set.
- Check fill hoses. Make sure hot faucet hose is connected to hot
mixing valve (indicated with "H" on the valve bracket) and cold
faucet is connected to cold mixing valve (indicated with "C" on the
valve bracket).
- Make sure house water heater is adjusted properly.
|
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Frontload Washer
| Washer Symptom |
Possible Cause / Solution |
| Won't Fill |
- Make sure power cord is plugged all the way into the electrical
outlet.
- Make sure hot and cold water faucets are turned on.
- Make sure that the fill hoses are not kinked or twisted.
- Press and hold the start button for two seconds to start
washer.
- Make sure that the controls are properly set.
- Make sure that the loading door is closed tightly.
- Check the house fuse or circuit breaker.
- Clean the screens in the water mixing valve and the filter
screens located at the faucet end of the fill hoses. (Owner is
responsible for service calls regarding cleaning of the
screens.)
|
| Won't Start |
- Make sure loading door is closed tightly.
- Press and hold start button for two seconds to start
washer.
- Make sure power cord is plugged all the way into the electrical
outlet.
- Make sure cycle selector knob is not set to the OFF
position.
- Check the house fuse or circuit breaker.
|
| Won't Agitate |
- Make sure loading door is closed tightly.
- Press and hold start button for two seconds to start
washer.
- Make sure power cord is plugged all the way into the electrical
outlet.
- Make sure cycle selector knob is not set to the OFF
position.
- Check the house fuse or circuit breaker.
|
| Won't Spin/Tumble |
- Make sure loading door is closed tightly.
- Press and hold the start button for two seconds to start
washer.
- Make sure power cord is plugged all the way into the electrical
outlet.
- Make sure controls are properly set.
- Check the house fuse or circuit breaker.
- Broken drive belt. Call the service person.
- Foreign object trap in pump may be clogged. Clean the trap.
Refer to Maintenance section.
|
| Stops/Pauses During Cycle |
- Pauses are part of the washer's normal operation.
- Wash load may be unbalanced. Washer will stop and then restart
spin automatically. If the washer is severely unbalanced, turn
cycle selector knob to OFF and redistribute the load.
- Check the house fuse or circuit breaker.
|
| Won't Drain |
- Make sure drain hose is not kinked or twisted.
- Make sure drain hose is not clogged.
- Make sure drain receptacle is not clogged.
- Refer to the Installation Instructions to make sure that the
drain hose has been properly installed.
- Foreign object trap in pump may be clogged. Clean the trap.
Refer to Maintenance section.
|
| Water Leaks |
- Check that fill hoses are properly installed on the faucets and
the washer's water mixing valve.
- Check the condition of the fill hoses. Replace fill hoses every
five years.
- Check the condition of the rubber door gasket for tears or
holes.
- Make sure drain receptacle is not clogged.
- Check house plumbing.
- Laundry load may be oversudsing or overloaded. Make sure you
are using low-sudsing detergent and proper load sizes.
|
| Is Noisy |
- Make sure washer is level. Uneven leveling can cause
vibration.
- Some sounds may be a part of normal operation for a frontload
washer. Refer to Common Washer Sounds section.
|
| Load Is Too Wet |
- Wash load may be unbalanced. The washer may have limited the
spin speed to prevent damage to the machine. Redistribute the load
and run a RINSE & SPIN cycle.
- Load is too small. Add items to make full load.
|
| Wrong Water Temperature |
- Make sure that the controls are properly set.
- Check fill hoses. Make sure hot faucet hose is connected to hot
mixing valve (indicated with "H" on the valve bracket) and cold
faucet is connected to cold mixing valve (indicated with "C" on the
valve bracket).
- Make sure house water heater is adjusted properly.
|
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All Dryers
| Dryer Symptom |
Possible Cause / Solution |
| Dryer won't start |
- For dryers equipped with a power cord, make sure the power cord
is plugged all the way into the electrical outlet.
- Make sure loading door is closed.
- Push timer knob in to start dryer.
- Make sure the laundry room fuse(s) isn't blown or loose, or
circuit breakers aren't open. The dryer itself does not have an
electrical fuse. An electric dryer has an electrical circuit with
two fuses.
- Check if motor overload protector has cycled. Wait 10 minutes
and try again.
|
| Dryer won't heat |
- Make sure timer is not in COOL DOWN, COOL TUMBLE or EXTENDED
TUMBLE settings or that Fabric Selector is not set at NO HEAT.
- Make sure the laundry room fuse(s) isn't blown or loose, or
circuit breakers aren't open. The dryer itself does not have an
electrical fuse. An electric dryer has an electrical circuit with
two fuses.
- Gas dryer only -- make sure equipment and main gas line valve
is turned on.
- Check exhaust duct to outside to see if it is kinked, blocked
or needs cleaning.
- Check weather hood to make sure flapper moves freely, has not
been pushed in or has not been blocked.
|
| Dryer doesn't dry clothes satisfactorily |
- Check exhaust duct to outside to see if it is kinked, blocked
or needs cleaning.
- Check weather hood to make sure flapper moves freely, has not
been pushed in or has not been blocked.
- Automatic cycle -- Adjust to MAX, MORE or LESS DRY
setting.
- Timed cycle -- Allow more or less time.
- Clean the lint filter.
- Make sure the load isn't too small. Small loads may not tumble
properly or dry evenly.
- Check load being dried. Heavy items dried with lightweight
items will not dry as quickly as the rest of the load. Refer to
Sort section for proper sorting information.
|
| Dryer is noisy |
- Check dryer for foreign objects (nails, coins, bobby pins,
metal, plastic toys, etc). Remove items from dryer.
- Make sure dryer is level. Uneven leveling can cause
vibration.
- Normal operating sounds include the tick of timer advancing,
heat source going on and off, and humming of air moving through the
dryer and exhaust system.
- Check to make sure Idler Lever Assembly is functioning properly
and Idler wheel spins freely on the shaft.
- Check rollers for flat spots and make sure the rollers spin
freely on the shafts.
|
| Cycle advances too slowly |
- Automatic cycles advance slower than the Time Dry cycle. When
in an Automatic cycle, the time it takes for the timer to advance
depends on the type and size of the load being dried. When clothing
has more moisture, the timer advances slower than when the clothes
are more dry.
|
| Clothes are too wrinkled |
- Check heat setting. Overdrying can cause wrinkling.
- Check load size. Large loads may not tumble properly and may
cause wrinkling.
|
| Clothes have odor |
- Check room for odors before drying clothes. Any odor (fried
foods, paint, varnish, cleaners, burning wood, etc.) will transfer
to clothing as the dryer draws air from the room. Ventilate room
before drying clothes.
|
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