January's American Coin-Op featured Speed Queen National Sales Manager Dan Bowe, in the article, "The Elements of Being Customer-Friendly." In an interview, Bowe gives advice to coin laundry operators about the best practices to manage a customer-friendly store. Store elements discussed include hiring attendants, useful technology and the best customer service philosophies.

"Customer friendliness starts with the management. If you don't position your business to cater to your customers, you won't be as successful as you hoped," says Dan Bowe.

To read the whole story, click here.