Jim Hohnstein of Martin-Ray Laundry Systems explains what the best laundries have in common and how to implement the strategies to become a top notch laundry.

"The Best Laundries," part of the Coin-Op 101 Series for American Coin-Op, looks at how the most successful stores became that way. Jim shares tips on marketing, service and sales.

Jim argues "When I think about which businesses stand out as exceptional, it is always the same handful of stores that come to mind. These stores have certain traits that make each one of them great."

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