Dealer Spotlight: Cagles Appliance Center
“Where customers send their friends.” It’s a slogan the Cagle family has lived by during the 50 years of operating Cagles Appliance Center in Ontario, California.
Many independent appliance dealers are family owned and have been in business for decades. How have they survived and even thrived? One word – reputation. They have to be the best in the area to not only answer all your questions before the sale, but they have to be there for you after the sale too.
Aubrey and Lorene Cagle married and moved west to California from Arkansas in 1952. Aubrey had a passion for sales, so he decided to open a retail store selling used furniture. The couple eventually started to sell plumbing equipment and new and used appliances. They were one of the first Norge, Magtag and RCA Appliance dealers as well as one of the first appliance dealers to sell Speed Queen.
Over time, the Cagle’s twin sons, Gary and Jerry, became involved in the family business. They learned how to repair appliances and became in-home service technicians. In 1972, the Cagles focused solely on appliance sales and service. Five years later, they welcomed their only daughter, Debi, into the family business. She launched her career by cleaning used appliances. She then learned how to buy and sell appliances. In the 1980s, Debi took a more prominent role in the family business, and together with her brother, Jerry, purchase the business from their parents.
Today, Debi is the sole owner and manager of the business. By keeping family traditions and values, Cagles Appliance has won the Ontario Chamber of Commerce Small Business of the Year award two years in a row, has been voted “Best Appliance Store in the Inland Empire” for the last four years, and maintains 5-star Yelp® and Angie’s List® ratings.
Customers choose to shop at Cagles because of its:
- outstanding customer service
- expert installation
- free local delivery
- service after the sale
- in-home service technicians
- friendly down-home environment
- non-commission salespeople
- quality products
Debi says continuing the legacy her parents began is her passion and her life. She realizes that there is a lot of competition in the appliance market, but she knows that consumers want to shop where they feel important and respected. She gets great satisfaction from helping customers buy a washer or creating their dream kitchen.
The team at Cagles loves to sell Speed Queen washers and dryers because they consider it the best laundry equipment in the industry. Plus, Speed Queen is backed by the industry’s best factory warranty available.
To locate the nearest Independent Speed Queen® Dealer in your area, click here.